Spread the cost of your next purchase with Easy Upgrade

Easy Upgrade program gives you the option to have lower monthly payments and then upgrade after 12, 24 or 36 payments have been made (depending on the agreement)

Yes. We will give you a trade in value, upon inspection, which you can put towards the purchase of the new device.

The repayments cover the device and any accessories / services purchased.

Yes you can purchase with Easy Upgrade even if you have an existing contract with a carrier. However you are still responsible for honouring any existing commitments with your carrier.

Yes you can purchase for someone else. The person making the purchase is responsible for the loan and the return of the device and any communication regarding the program or the loan will be sent to them.

You have 14 days from entering into the Klarna agreement to change your mind without additional interest payments. If you wish to cancel the agreement during this period please visit your original store so that alternative payment can be made. After 14 days contact Klarna to settle the amount directly with them.

If your device develops a fault within 14 days of purchase, you can return to a Select store for an exchange. Our Select staff will then update your Easy Upgrade agreement. If your device develops a fault after the initial period, you can get your device repaired or replaced through Select, or via Apple. If for any reason your device is replaced by Apple, please contact your local store to update your Easy Upgrade agreement.

You can upgrade your device anytime but you will only be able to upgrade without any additional monthly payments after the end of the agreed Easy Upgrade term (e.g. 12, 24 or 36 months).

Yes – you are completely free to choose which device is right for you at the time you upgrade.

Depending on the time of year you purchase your new Apple device, stock may be subject to supply availability and therefore it cannot be guaranteed.

Yes - Each application is made independently with Klarna and they will perform a credit check accordingly.

After you have paid off your loan, your Easy Upgrade contract is complete. You can re-join Easy Upgrade by visiting a Select store or online.

We offer alternative payment options to buy your new device.

If your finance agreement is declined you can contact Klarna who may be able to advise further depending on circumstances. You will be responsible for continuing to repay.

No. When you return your device, as long as it is in good working condition, we will close the loan for you.

If the replacement device is of the same or better specification to the original, then you can upgrade using this model. If not, then please visit a Select store where we will be happy to give you a trade-in price which you can use against your outstanding loan.

Your device should be in good working condition when it's time to upgrade. If your device is damaged, if you have insurance such as Apple Care+ you may wish to make a claim. Alternatively we will provide you with a price to repair the device to a suitable level to trade in and settle your agreement or offer you a lower trade in value. You would then need to settle any outstanding balance on your original Easy Upgrade loan.

You are under no obligation to upgrade. You can continue making payments until the agreement has been settled and keep your device. Alternatively, you can hand your device back to clear your remaining balance.

Yes. Until your new device has been shipped, you will still continue to repay the outstanding balance of your loan. Upon shipping, your original loan will be paused for up to 30 days, whilst you return your original device to us for evaluation and upgrade.

If you still have AppleCare+ coverage in place at upgrade, you will need to contact Apple directly to cancel their remaining coverage from your original device. You will receive a pro rata refund of the remaining balance of your AppleCare+ plan. If you wish to take our Apple Care+ for your new device, Apple Care+ coverage will be registered to your new device when you upgrade.

You will receive an email if your device has been down-graded and have the option to either accept a lower value or have the original device returned to you. If you choose to accept the lower value, you would then need to settle any outstanding balance on your original Easy Upgrade loan.

The Easy Upgrade offer has changed. This upfront payment reduces the total amount left to finance.

It will only take a few minutes to complete your Online Upgrade order. Once your order is placed, your new device will be shipped to you as quickly as possible. You will then also be sent a kit to return your current device. The quicker you send in your old device, the sooner its condition can be verified and and Klarna loan credited. Typically the whole process is completed in 2-3 weeks.

Devices are collected via an insured and tracked third party courier company. Devices are delivered directly to the trade in partner’s premises.

For any issues please contact our customer service team on 0333 00 44 111

You will be notified by email when your device has been received at our Trade-In partner’s upgrade facility.

You will be notified by email when your device has been received at our Trade-In partner’s upgrade facility.

You will receive updates via email notifying you when your old device has been received by our Trade-In partner, at inspection stage and once the upgrade is completed. If you have questions on the status of your upgrade please contact our customer service team on 0333 00 44 111

When the device is received, our Trade-In partner will inspect it thoroughly and ensure your device is has all data removed. If the device is in good working condition, it can be refurbished so it can go on to a new owner.

When your old device is returned, our Trade-In partner’s specialists will inspect it. As long as the condition of the device is as described by you on our website, the full quoted value will be refunded to your Klarna loan account.

No problem - the returns packaging will include a copy of the quotation and its unique reference for your upgrade and a printed shipping label to affix to the packaging.