These Terms and Conditions of website use should be read in conjunction with both of the Company’s Standard and Website Terms and Conditions of sale, which take precedence over terms and conditions herein, and these Website terms and conditions of use also contain contractual terms that are defined therein.
Website Terms and Conditions of Use
These website terms and conditions of use document (together with the documents referred to in it) outline for you (whether you are a guest or a registered user) the terms and conditions of use of this website, which is owned and controlled by Select Technologies Sales and Distribution (Uk) Limited, t/a Select (“our site”), and apply to use of the website, whether or not a sale is transacted.
Some of the sections in these terms apply solely to consumers or businesses, these sections are marked as such, otherwise all terms apply to all parties who visits our website.
If you wish to contact us, please click here.
Information about us
Our website is operated by Select Technologies Sales and Distribution (Uk) Limited, t/a Select (“Us”, “Our” "We", “Select”), a limited liability company registered in United Kingdom under CRO No. 7034450; with our registered offices at 4 Newton Centre, Thorverton Road, Matford Park, Exeter, EX2 8GN, United Kingdom.
Accessing our Website
Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide on our website without notice (see below). We will not be liable for any reason if our website is unavailable at any time or for any period.
You may use our website only for lawful purposes. You may not use our website in any way that breaches any applicable local, national or international law or regulation or is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. You may not use our website to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other programs or similar computer code which (whether by design or effect) adversely affects the operation of any computer software or hardware or any services on the website. You may not use our website to disseminate any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar obscene or otherwise objectionable material.
You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms, and that they comply with them.
We may in our sole discretion restrict your access to our website. If we do this, you may be prevented from accessing all or parts of the website, your account details or other content contained in your account. We will not be liable to you or any third party for doing so. As electronic websites are subject to interruption or breakdown, access to this website is offered on an "as is" and "as available" basis only.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content from it, or to / from on any website linked to it.
We assume no responsibility for the content of websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
If you are a business user, please note that in particular, we will not be liable for:
If you are a consumer user, please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes. If you do, our liability to you shall be limited as if you were a business user (see above) and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Other applicable terms
Our website changes regularly
We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any material on our website maybe out of date at any given time, and we are under no obligation to update such material.
We do not guarantee that our website, or any content on it, will be free from errors or omissions.
Your account and password
If you choose, or you may be provided with a user identification code, a password or any other piece of information as part of our security procedures and you must treat such information as confidential and you must not disclose it to any third party.
Intellectual property rights
We are the owner or the licensee as the case maybe of all intellectual property rights on our website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved by us or the appropriate owner.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text, or anything else from our website without or express permission in writing in advance.
Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged. You must not use any part of the content on our website for any commercial or other purposes without obtaining a licence to do so from us or our licensors.
No reliance on information
The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.
Although we use our reasonable endeavours to confirm the accuracy of the information on our website, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site is accurate, complete or up to date and you agree that we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied by us or by manufacturers or suppliers changing specifications without notice to us. You agree to make your own enquiries to verify information provided and to access the suitability of goods or services before you make your purchase.
For the avoidance of doubt, you should note that any sale transaction concluded through our website for supply of goods or services are governed by Standard and our Online Sales Terms and conditions and our Returns Policy.
Viruses and Hacking
Given the nature of the internet, we do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to our site.
You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
We allow links to our website to be shared via social media, provided that they comply with our Acceptable Use Policy and Content Standards included in these terms.
Other than for social media use you must not:
We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with our Acceptable Use Policy and Content Standards, as outlined below.
If you wish to make any use of content on our website other than that set out above, please contact us.
Third party links and resources in our site
Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and do not guarantee that those websites will adhere to our Acceptable Use Policy or Content Standards.
Changes to these terms
We may revise these website terms and conditions of use or any policy referred to herein at any time by amending this page or that policy.
Please check this page and our policies from time to time to take note of any changes we may have made or updated, as they are binding on you.
Acceptable use policy
You may use our website only for lawful purposes. You may not use our website:
You also agree not to:
We may from time to time provide interactive services on our website.
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular for children) from third parties when they use any interactive service provided on our website and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to our website (contributions), and to any interactive services associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Contributions must not:
Suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our website. When a breach of this policy has occurred, we may take such action as we deem appropriate.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
Select and our logo are registered trademarks of Select Technologies Sales and Distribution (Uk) Limited.
If you have any concerns about material which appears on our website, please contact our Customer Service Team.
Thank you for visiting our website.
These Terms and Conditions must be read in conjunction with the Company’s Standard Terms and Conditions of sale, which take precedence over terms herein, and these on-line terms and conditions contain contractual terms that are defined therein.
In-store. Trade-in Specific Terms and Conditions:
These terms relate solely to consumer products or eligible devices being traded-in as part payment to Select (the “Company”) towards payment for the supply of Products by the Company to an individual consumer, both being such Parties to a contract for supply and partial payment by Trade-in.
“Eligible Device” herein means any product or device that is approved by the Company as being acceptable and eligible for a Trade-in value as determined by the Company, at its sole discretion.
Customer represents and warrants that:
Transfer of Ownership:
Upon receipt and acceptance of the Eligible Device by the Company, title of ownership in the Eligible Device transfers to the Company from the Customer and Customer disclaims any further right, title or interest in and to the Eligible Device or any items contained therein.
Purchase of new Eligible Device:
Customer agrees that the value received by them for their Eligible Device is in the form of a credit amount against the purchase of a new Product and that there is no cash alternative on offer.
Customer’s responsibility for their data:
The Customer agrees and accepts that they have the sole responsibility to keep a separate back-up copy of any files or data before transferring ownership of the Eligible Device to the Company and that Customer has taken reasonable steps to eliminate and delete all the files and data that are deemed personal or confidential from the Eligible Device. Data recovery is not a part of the Trade-in service / offer, and the Company accepts no responsibility or liability for any lost files or data once the Eligible Device is traded in.
The Company shall take reasonable actions to wipe or remove any stored data from the Eligible Device, however it accepts no responsibility for failure to maintain the integrity or confidentiality of any files or data therein.
“Customer” means an individual, person or other legal entity, institution or body that contracts to purchase Products from Select Technology Sales and Distribution (Uk) Limited t/a Select (CRO 7034450) (herein referred to as the “Company”) as a consumer. “Delivery Point” means the place where delivery of the Products is to take place under these terms & conditions (specifically see clause 3 below). “Products” means any goods, products or services agreed in any contract of sale between the Company and the Customer that are to be supplied to the Customer by the Company.
These Terms and Conditions must be read in conjunction with the Company’s Standard Terms and Conditions of sale, which take precedence over terms herein, and these Service and Repair terms and conditions contain contractual terms that are defined therein.
These terms are the terms and conditions on which we (being “we”, the “Company” - Select) supply service & repair services to our consumer customers (being “you” or the “Customer”).
If we have to contact you, we will do so by telephone, text message, or by writing to you at the address or the email address you provided to us when you submitted your device for repair.
For clarification, "writing" includes emails. When we use the words "writing" or "written" in these terms, this includes e-mails and texts messages.
Our relevant "services" are divided into three parts:
We may pass your personal information on to the manufacturer of your device. Information you provide to us when requesting a repair may be shared with the device manufacturer.
They may also contact you to ask for feedback on the service you have received from us and we would ask you to co-operate and take the time to complete the on-line survey on the service provided if requested to do so.
We will only give your personal information to other third parties where the law either requires or allows us to do so or where you have given us your permission to do so.
These Terms and Conditions must be read in conjunction with the Company’s Standard Terms and Conditions of sale, which take precedence over terms herein, and these on-line terms and conditions contain contractual terms that are defined therein.
These are the explanatory terms and conditions on which we supply Products or Services to you, on-line.
Please read these terms carefully before you submit your on-line / web order to us. These terms explain to you about who we are, how we will provide products to you on-line, how you and we may change or end the supply contract, what to do if there is a problem and other important information.
If you wish to contact us, please click here.
If we have to contact you, we will do so by telephone or by writing to you at the e-mail address or postal address you provided to us in your order.
Our acceptance of your order will take place when we email you to accept it, at which point a contract to supply will come into existence between you (the Customer) and us (the Company).
If we are unable to accept your order, we will inform you of this in writing, cancel your order and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. Where your order contains multiple goods and one or more become unavailable for any if the above reasons, we will contact you separately by email to ask how you would like to proceed with your order.
On acceptance of the order, we will assign a sales order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Our website is solely for the promotion of products for sale and delivery within the United Kingdom and Northern Ireland in GBP. For orders to Ireland or European countries please switch to our Ireland / Euro website or call our Helpline: 0333 004 4111
The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your product may vary slightly from those images. The packaging of your Products may also vary from that shown in images on our website.
If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
After dispatch of the Products, you may not make any changes to your order.
We may change the Product to reflect changes in relevant laws and regulatory requirements; and / or implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
The costs of delivery will be as displayed to you on our website.
During the order process we will let you know when we will provide the products to you. If the products are goods, we will deliver them to you as soon as reasonably possible.
If our supply of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If you have asked to collect the products via our Click and Collect option in one of our stores, you can collect them from the store of your choice upon confirmation of delivery at any time during the working hours as stated on your nearest store details page. Please note for our Click and Collect service you will need to bring photographic identification with you when collecting your order.
For delivery, you will have to supply your name, address, Postcode, e-mail address and a mobile number for the delivery agent to contact you, and by placing the order and supplying these details you are consenting for us to share that personal data with our delivery and supply partners.
If no one is available at your address to take delivery, our courier will inform you of how to re-arrange delivery or collect the products from a local depot. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10 below will apply.
You may have legal rights if we deliver any Products late to an agreed timeline. If we miss the delivery date for your Products, then you may treat the contract as at an end only if we have refused to deliver the Products, or if delivery by the delivery date was essential (taking into account all the relevant circumstances which you explicitly share with us in writing); or if you told us before we accepted your order, and we agreed with you in writing, that delivery within the delivery deadline was essential.
If you do not wish to treat the contract as at an end, or do not have the right to do so under clause 7.7, you can give us a new agreed planned date for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new delivery date.
If you do choose to treat the contract as at an end for late delivery under clause 7.7, you can cancel your order for any of the Products or reject Products that have not been delivered after the essential delivery date. If you wish, you can reject or cancel the order for some of those goods (i.e., not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums, you have paid to us for the cancelled Products. If the Products have been delivered to you, you must either return them in person to where you collected them, arrange for transport or post back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Products will be your responsibility from the time we deliver them to the address you gave us, or you or a courier organised by you collect it from us. You own a Product once we have received payment in full.
We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.
Your entitlements and / or rights of redress around ending the contract or seeking redress will depend on what you have bought, whether there is anything wrong with it, at what stage the supply process is at and how we are performing and when you decide to end the contract:
For more details around both yours and the Company’s rights and obligations please refer to our Standard Terms and Conditions of Sale.
For most products bought online you have a legal right to change your mind within 14 days and receive a refund in normal circumstances.
In general, you have a 14-day period to change your mind however you may have to pay the cost incurred in returning the goods to us.
Your right to a refund terminates when your warranty activates.
You do not have a right to change your mind in respect of:
Even if we are not at fault and you do not have a right to change your mind (i.e., being after 14 days), you may be allowed to return the Products, but you may have to pay us compensation for accepting same back.
A contract for the Products is completed when the product is delivered to you and when have paid in full.
If you want to end a contract before it is completed where we are not at fault, but you have changed your mind, just contact us to let us know. The contract can be ended immediately in most cases, and we will refund any sums paid by you for the Products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract if at no fault of ours.
To end the contract with us, please let us know by contacting us.
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them or post them back to us. If the products are faulty or misdescribed we can arrange collection. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the delivery costs of return.
If you are exercising your right to change your mind, we may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a retail store environment (e.g., including but not limited to, the device having been switched on or registered etc). If we refund you the price paid before we are able to inspect the Products and later discover you have returned the Products in an unacceptable state or condition, you must pay us an appropriate amount at our discretion, which will be reasonable at all times.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then if the Products are goods and we have not offered to collect them, your refund will be made usually within 14 days from the day on which we receive the product back from you.
We may end the contract for a Product at any time by writing to you if:
If we end the contract in the situations above, we will refund any money you have paid in advance for Products we have not provided. We will contact you to let you know that we are not going to provide the product.
If you have any questions or complaints about the Product, please contact us, as soon as possible.
Please also refer to our Standard Terms and Conditions of Sale.
We will only give your personal information to third parties with your permission, or where the law either requires or specifically allows us to do so.
Other important terms and points to note
If a court finds part of this contract to be illegal, the remainder parts will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of these are unlawful, the remaining paragraphs will remain in full force and effect.
These terms are governed by Uk law and you can bring legal proceedings in respect of the products in the Uk courts.
Student discount is available in-store and online to current and newly accepted higher education students aged 18 and over and their parents with valid student ID, or admission confirmation letter, as well as teachers, lecturers, tutors or other such persons in a supervisory role involved in the provision of education to students with proof of teacher status e.g. employee I.D. card or an official letter from the institution showing the teacher is affiliated to Primary, Secondary or Higher Education Institution.
Discount is restricted to selected Apple devices (Please ask in-store or our Customer Service Department for more information) Discount cannot be used in conjunction with any other promotion or discount, unless otherwise stated. Discount exclusive to retail customers. Corporate sales excluded from this offer.
For online purchases you must upload valid student I.D. card, admission confirmation letter, proof of teacher status e.g., employee I.D. card or an official letter from the institution. Enter the discount code at checkout before submitting your order. Order will be cancelled if documentation is invalid. Please be advised that any online order must be placed under the student's name. Billing information should be as per the card details used.
10% accessories discount is available in addition to your student discount on selected Apple devices, but the 10% accessories discount it is not redeemable against any software application i.e., Microsoft Office 365, Tech Support, Select Training, iTunes gift cards, Select gift cards and AppleCare+. It is not available in conjunction with any other offer or discount unless otherwise stated. Select reserve’s the right to amend or cancel this promotion at any time. For general terms of sale visit selectonline.com/terms.
These Digital Terms and Conditions must be read in conjunction with the Company’s Standard Terms & Conditions of Sale, which take precedence over terms herein, and these Digital Services Terms & Conditions contain contractual terms that are defined therein.
These terms are the terms and conditions on which we (being “we”, the “Company” – Select Technology Sales and Distribution (Uk) Limited, t/a Select) supply service & repair services to our consumer customers (being “you” or the “Customer”).
If we have to contact you, we will do so by telephone, text or SMS message, or by writing to you at the address or the email address you provided to us.
For clarification, "writing" includes emails. When we use the words "writing" or "written" in these terms, this includes e-mails and SMS texts or messages.
Our "Digital services" are divided into two areas:
This product is available to be purchased for any of the given time periods above. Your Tech support starts from the first day of activation or interaction with a Select Technical Support Specialist. Once you have activated your Lifeline support you are unable to return your level of support for a refund or credit.
To select the most appropriate Tech Support product for your needs, please review our Tech Support guide
Tech Support is available to support the end user in selected software applications know-how, troubleshooting and / or set-up. We do not guarantee or offer a warranty that our Technical Experts will always be able to help or resolve your technical issues.
From the day you activate your support, you can book time slots during the period you have purchased, for a one-to-one call and or video call-back with one of our Technical Experts, with each call being limited to a maximum of 45 minutes. Calls are scheduled by you via our website booking portal where you book the day and time that is suitable to you (based on the available appointment slots). This service is only offered during normal working hours (Monday to Friday) – Weekends, Bank Holidays and any other Public Holidays are excluded.
With the Training product you have purchased, you will be provided with a weblink to access an on-line training course. The course will allow you to either select features of interest or you can work your way through the entire course to ensure you can get the most from your device. You may continue to access you course any time after registering on-line for the course. Once you have activated your training course you are unable to return your training course for a refund or credit.
Our training content is hosted on a 3rd party web-based platform, as a Learning Management System. By registering your details to access the training content, you are also deemed to be accepting the terms and conditions of our 3rd-party technical partners including their data privacy policies. For further details and examples, please follow: https://www.talentlms.com/gdpr and / or https://support.teachable.com/hc/en-us/articles/360000954272-EU-GDPR
The training content is correct at the time of creation and content is updated from time to time as new software updates are released by Apple / other partners (which may change and enhance functionality on your device). We do not warranty or give any guarantee that the content is always correct and or in-line with Apple latest software updates.
All our content is designed & developed by our Apple Professional Learning Specialist and is delivered via the on-line training course portal by one of our qualified Apple Professional Learning Specialists or a Select Certified Technical Learning Support Specialist.
Glass Screen Protectors
Glass screen protectors that are fitted in-store are covered by a limited warranty for a period of one year from the date of purchase.
What is covered by the warranty?
Glass fitted in our stores will be replaced without charge providing one or more of the following criteria are present:
What is not covered by the warranty:
Select does not give any warranty on the following
To make a warranty claim, please get in touch with ZAGG directly. Terms and conditions for how to replace your screen protector can be found online at https://www.zagg.com/en_uk/warranty-policies
“Customer” means an individual, person or other legal entity, institution or body that contracts to purchase Products from Select Technology Sales and Distribution (Uk) Limited, t/a Select (CRO 7034450) (herein referred to as the “Company”) as a consumer. “Delivery Point” means the place where delivery of the Products is to take place under these terms & conditions (specifically see clause 3 below). “Products” means any goods, products or services agreed in any contract of sale between the Company and the Customer that are to be supplied to the Customer by the Company.
These Terms and Conditions must be read in conjunction with the Company’s Standard Terms & Conditions of Sale and the Service & Repair Terms & Conditions.
These are the explanatory terms and conditions on which we offer “Select Warranty, Select Tech Support and Select Training” on selected Apple Products.
Please read these terms carefully. These terms explain what Select Warranty, Tech Support and Training are and what our Select Warranty cover provides and what is excluded.
Select offers complimentary support (on selected Apple products) with your purchase. These are:
The products included are:
Select Warranty, Tech Support and Training is only available via our Retail Stores or via our website. Educational institutions, in-house businesses or any other in-house commercial venture managed by an account manager is excluded, and standard Apple warranty would apply to these purchases and Tech Support and Training may be purchased separately. Additional warranty beyond the Apple 1 year warranty may be purchased separately, if required - details of which are available via our account manager.
We know your new Apple device will give you many years of enjoyment, but in the unlikely event your device develops a fault. Select provides a 3-year Select Warranty protecting your device. If your device develops a fault, we will require you to book a service appointment at one of our Select stores and (at your cost), return the device for inspection.
Our relevant "services" are divided into three parts:
There are some specific exclusions from the Select Warranty which will mean your Select Warranty is null and void, any repair required thus will become a fully chargeable repair and our service and repair standard terms and condition will apply:
The 3-year Select Warranty is non-transferable to another individual and provides services for goods bought from Select. As a Select customer you may return your device for support to any of our Select Store’s located in either the UK or Republic of Ireland
This Warranty does not affect your statutory rights.
During the first year, the device is also covered by the standard Apple warranty.
From the day you activate your support, you are able to book for seven days, either a one-to-one call (and / or video call-back) with one of our Apple Experts, or visit one of our Select stores for assistance.
Calls are scheduled by you via our website where you book the day and time that is suitable to you (based on an appointment being available). This service is only offered during normal working hours (Monday to Friday) – Weekends, Bank Holidays are any other Public Holidays are excluded.
With the product you have purchased, you will be provided with a weblink to access an on-line training course dedicated to your new device. The course will allow you to either select features of interest or you can work your way through the entire course to ensure you can get the most from your device.
Our Select support products are offered as a complimentary addition to your purchase.
If you choose to refuse the additional Select support of Warranty, Tech Support and Training at the point of purchase, there is no cash equivalent, nor would we discount your purchase.
The Select Warranty cover is specific to the original purchaser and will not carry over to another individual in the event of change of ownership of the Product.
Retail purchase. Our 14 Day refund policy applies, however if you return your product within 14 days of purchase and the product is still in sealed condition but you have availed of the 7-day lifeline support and / or accessed the on-line learning course, we reserve the right to charge you for these services by deducting the monies out of your refund for the product.
Website purchase change of mind policy, 14 days. If you return your product within the change of mind policy timeline and the product is still in sealed condition, but you have availed of the 7-day lifeline support and or accessed the on-line learning course, we reserve the right to charge you for these services by deducting the monies out of your refund for the product.
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A 15% discount is valid on non-Apple branded products only. This discount cannot be used on Apple products, tech support, training, gift cards or insurance products.
15% discount will be granted to users that have created and logged into a Select Online account with a valid email address that has not already been used to sign up to our newsletter. You must be logged into your Select Online account to redeem the discount code; you will not be able to use it via the guest check out. Each customer is entitled to one 15% discount only.
When a customer places an item in their shopping bag on selectonline.com and does not proceed with their purchase, they will receive an email reminder after two hours of what has been left in their bag. If they do not proceed with their purchase at that time, they will receive a follow-up email reminder after two days. Please note, the items in your bag are not reserved, therefore we cannot guarantee product availability if you choose to revert to the website to purchase. Please refer to 15% discount above.
Same-day iPhone repairs are subject to demand and availability and not guaranteed.
Same-day iPhone repairs are available Monday-Friday (business days) across all our stores. Selected stores offer a Saturday and Sunday repair service.
For same-day iPhone repair, you must book in an appointment for your iPhone by 2pm (working days only).
Please ensure find my device has been switched off when booking your device in for service. You will need to know your Apple ID and password to do this.
Please back up your iPhone before you book it in for a repair. Select takes no liability for any loss of your data when we repair your iPhone.
All repairs use genuine Apple parts and precision equipment to ensure that your screen works like new after it's repaired.
Same-day iPhone repair for display and battery replacement are only available for the following models listed below. All other models will take longer, and you will be advised on repair times when you book your iPhone in for repair: